Refund and Cancellation Policy
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Last updated: October 20, 2026
Refunds
- First purchase: 7-day refund window. If you subscribe to a paid plan (Plus or Team, monthly or yearly) for the first time, you can request a full refund within 7 days of that first payment. The refund is for the amount you paid; tax collected on it is refunded together with the payment where Dodo Payments' refund process allows it. Refunds are not prorated.
- After 7 days, and for renewal payments, payments are non-refundable, except where a payment was charged in error (for example a duplicate charge) or where the law of your country gives you a mandatory right.
- Refunds are paid to your original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days.
- When we process a refund, we also cancel the subscription so that it does not renew, and paid features for it end. Please keep this in mind before asking for a refund.
- Payments are processed and refunds are executed by Dodo Payments, the Merchant of Record. In rare cases (for example suspected fraud or refund abuse) Dodo Payments may decline or delay a refund; if that happens we will tell you, and we will arrange to return the amount you paid to you by another means.
How to request a refund
Email [email protected] from your account email address within the 7-day window, stating that you want a refund and the email used for the purchase. We aim to handle requests within 24 hours. Payments are processed by Dodo Payments, the Merchant of Record, and refunds are issued through them. Disputing a charge with your bank before contacting us may delay the refund, may suspend your access while the dispute is open, and may lead the payment processor to charge fees.
Your statutory rights
If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days. Where it applies, it is not limited by the 7-day period above; tell us in the same way (email [email protected]). Where you ask us to start the service immediately you may be asked to pay for the portion already used. Nothing here limits mandatory consumer rights in your country.
Cancellation
You can cancel your subscription at any time in the billing portal (Settings → Billing). Cancellation stops future renewals; you keep access until the end of the paid period. To avoid being charged for the next period, cancel at least 48 hours before the renewal date. Cancelling does not by itself refund the current period; use the refund process above if you are within the 7-day window.
Taxes
Prices are shown without tax. Tax is calculated at checkout from your location by Dodo Payments and shown before you pay.